1. Concept and Positioning

Understanding competencies in practice includes the distinction between competencies, KSAs, and outcomes, as well as why evidence-based interviewing matters.

Use in: Opening session
Tools: Guidebook, workbook

2. Interview Design

Translating competency requirements into structured questions, including probes and lines of inquiry.

Use in: Group training
Tools: Question design templates

3. Observation and Assessment

Listening for evidence, distinguishing description from proof, and applying consistent scoring.

Use in: Group training and coaching
Tools: Observation and scoring sheets

4. Feedback & Development

Providing structured feedback, identifying strengths and gaps, and supporting improvement.

Use in: One-to-one coaching
Tools: Coaching records, self-assessment

5. Transfer, Standards and Analytics

Embedding the method into practice, capturing data, and supporting continuous improvement.

Use in: Follow-up and reporting
Tools: Evaluation forms, dashboards, resource set

Together, these streams ensure that interviewing is applied consistently, not left to individual interpretation.